This Privacy Policy describes how Sophia & Claire collects, uses, and discloses your personal information when you visit or make a purchase from our website.

Collecting Personal Information

When you visit our site, we collect certain information about your device, your interaction with the website, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this policy, “Personal Information” refers to any data that can identify an individual.

Device Information

We may collect information such as your web browser version, IP address, time zone, cookie data, pages or products you view, search terms, and how you interact with the site. This information is collected automatically using cookies, log files, web beacons, tags, or pixels. We use this data to ensure the website loads correctly for you and to analyze usage in order to improve our services. This information may be shared with our platform provider, Shopify.

Order Information

When you make a purchase, we collect details including your name, billing address, shipping address, payment information, email address, and phone number. This information is used to process your order, handle payments, arrange shipping, provide confirmations, communicate with you, and screen orders for fraud or risk. It may also be used to send you updates or marketing content if you have agreed to receive them. This information is shared with Shopify to fulfill our services.

Customer Support Information

If you contact us, we may collect the information you provide to assist you and respond to your inquiries.

Using Personal Information

We use your personal information to operate our store and provide our services, including processing payments, fulfilling orders, shipping products, and keeping you informed about new products, services, and offers.

Cookies

Cookies are small data files stored on your device when you visit our site. We use different types of cookies, including functional, performance, advertising, and social media cookies. These help improve your browsing experience by remembering your preferences and providing insights into how visitors use our site. You can choose to disable cookies in your browser settings, although this may affect how the site functions.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. It is your responsibility to review this page periodically for updates.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Support@sophiaclaire-london.co.uk

Thank you for trusting Sophia & Claire