Terms of service

This website is operated by Sophia & Claire. Throughout the site, the terms “we,” “us,” and “our” refer to Sophia & Claire. By accessing our website and/or purchasing from us, you engage in our service and agree to be bound by the following Terms & Conditions, including any additional terms, policies, and notices referenced here.

By using any part of this site, you confirm that you accept these Terms. If you do not agree, please do not use our website.

Definitions

“Withdrawal period” refers to the timeframe during which you may cancel your purchase. “Consumer” means a natural person not acting for business purposes. “Business” refers to Sophia & Claire. A “distance contract” means a contract concluded through online communication.

Applicability

These Terms apply to every offer made by Sophia & Claire and to every agreement concluded between us and the customer.

Product Information

We strive to ensure that all product descriptions and images are accurate. However, slight variations (such as color differences) may occur. Any obvious errors or mistakes are not binding.

Orders & Contract

A contract is formed once you place an order and receive confirmation from us. We reserve the right to refuse or cancel orders if necessary.

Right of Withdrawal

You have the right to withdraw from your purchase within 14 days of receiving your order.

Return Costs

If you exercise your right of withdrawal, return shipping costs are your responsibility.

Exceptions

The right of withdrawal does not apply to custom-made products or hygiene items once their seal has been broken.

Pricing

All prices are listed in your selected currency and include VAT where applicable, unless stated otherwise.

Delivery

Orders are typically delivered within 30 days, unless otherwise specified.

Complaints

Any complaints must be submitted within 7 days of receiving your order. Please include full details so we can resolve the issue promptly.

Contact

For any questions regarding these Terms, please contact us at Support@sophiaclaire-london.co.uk

By using this website, you agree to these Terms & Conditions.

Thank you for choosing Sophia & Claire